Internal Helpdesk System

As a knowledge base for all our internal knowledge, we adopted the helpdesk system we also used for our customers,  🛟⁠⁠Help Scout⁠ . We always wanted to  🐶⁠⁠Eat Your Own Dog Food⁠ 
This system was often referenced from our  📖⁠⁠Governance: circles & roles⁠  (or  🧢⁠⁠Roles and circles⁠ ?)
to clarify processes or terms mentioned in roles.